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Hosting => Webhosting Support => Topic started by: 1529681114@qq.com on July 28, 2020, 04:31:22 AM

Title: Why is my service suspended for no reason
Post by: 1529681114@qq.com on July 28, 2020, 04:31:22 AM
Recently, I added a CDN to improve the speed of domestic visits in China. I want to know why my service has been suspended and why. Account number: mdttzmcf
Title: Re: Why is my service suspended for no reason
Post by: SE-JAY on July 28, 2020, 09:09:04 AM
Hi,
Your service shows active on my end.
Title: Re: Why is my service suspended for no reason
Post by: 1529681114@qq.com on July 28, 2020, 10:05:40 AM
The screenshot of you has been suspended
Title: Re: Why is my service suspended for no reason
Post by: SE-JAY on July 28, 2020, 02:34:56 PM
It could be an issue with your cdn cache.
Title: Re: Why is my service suspended for no reason
Post by: 1529681114@qq.com on July 28, 2020, 06:17:30 PM
I turned off the CDN, and I couldn't get in
Title: Re: Why is my service suspended for no reason
Post by: SE-JAY on July 28, 2020, 10:22:54 PM
Are you able to log into the client area? If yes, then your service derr is active.
Title: Re: Why is my service suspended for no reason
Post by: 1529681114@qq.com on July 28, 2020, 10:35:00 PM
I changed the domain name again, it's OK
Title: Re: Why is my service suspended for no reason
Post by: 1529681114@qq.com on July 29, 2020, 02:40:31 AM
That kind of situation happened just now. I ordered the domain name to pause twice, and it was automatically resumed. What do you think this is?Would you like to restart my computer for me。
Title: Re: Why is my service suspended for no reason
Post by: SE-JAY on July 29, 2020, 09:14:37 AM
That kind of situation happened just now. I ordered the domain name to pause twice, and it was automatically resumed. What do you think this is?Would you like to restart my computer for me。

I really explain what is going on here. Specially because you are not using our nameserver, it becomes harder to diagnose.

If you can access the control panel, that means your account isn't suspended.

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