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Author Topic: Unable to login to DirectAdmin  (Read 2832 times)

Offline notthatjay

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Unable to login to DirectAdmin
« on: June 13, 2021, 09:06:08 AM »
Hello Jay, I suspect my site has been deactivated due to inactivity as I am unable to login to DirectAdmin.

Could you please assist me in resolving this?

Domain name is: garnetsystems.com

Thank you.

Offline SE-JAY

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Re: Unable to login to DirectAdmin
« Reply #1 on: June 13, 2021, 11:59:32 AM »
Hi there,
Have you tried requesting password reset? Domain shows active on this end.
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Offline notthatjay

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Re: Unable to login to DirectAdmin
« Reply #2 on: June 13, 2021, 02:21:09 PM »
Thank you for the reply Jay, it appears that my password is correct but I get to the 2FA step but do not have any recollection of setting up 2FA on the account.

Tried to use the 2FA I have setup for the NexusBytes but that did not work as well as back up code I have.

The site has no data of note so am happy to set it up again.

Let me know what would be the best course of action. Thank you.

Offline SE-JAY

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Re: Unable to login to DirectAdmin
« Reply #3 on: June 13, 2021, 02:37:57 PM »
New login sent :)
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Offline notthatjay

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Re: Unable to login to DirectAdmin
« Reply #4 on: June 13, 2021, 02:50:05 PM »
Thank you so much Jay.  All sorted now.

Offline SE-JAY

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Re: Unable to login to DirectAdmin
« Reply #5 on: June 13, 2021, 05:24:12 PM »
Sweet :)
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