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Hosting => Webhosting Support => Topic started by: fragpic on May 05, 2021, 06:31:07 AM

Title: Unable to login to DirectAdmin even though service is active
Post by: fragpic on May 05, 2021, 06:31:07 AM
Hey Jay,

My website suddenly went off line 2 days back and upon trying to investigate, it looks like my management panel is not letting me login.
Can you help?
Title: Re: Unable to login to DirectAdmin even though service is active
Post by: SE-JAY on May 05, 2021, 08:24:41 AM
What's your domain name?
Title: Re: Unable to login to DirectAdmin even though service is active
Post by: fragpic on May 05, 2021, 08:29:19 AM
fintrasoftware.com
Title: Re: Unable to login to DirectAdmin even though service is active
Post by: SE-JAY on May 05, 2021, 02:27:24 PM
Looks like the domain was purged due to inactivity.

I can recreate the service if you want.
Title: Re: Unable to login to DirectAdmin even though service is active
Post by: fragpic on May 05, 2021, 03:18:26 PM
Oh. Does that mean I would lose all existing site data?
If that's the case, it's okay. I'm working on migrating to a static site in a few days anyway.
Title: Re: Unable to login to DirectAdmin even though service is active
Post by: SE-JAY on May 05, 2021, 05:05:39 PM
That is correct and sounds good.

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