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Support Guideline - How to ask for support

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SE-JAY

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Support Guideline - How to ask for support
« on: September 10, 2018, 12:37:14 PM »
#1.Search before post. There is huge chance that you might find it was solved before!


#2. Always make a thread for your own support. Never Hijack someone else's thread. Don't ask for support on someone else's support thread. We will not and cant solve your issue like that. And it is also being disrespectful to other useres.


#3. Don't type the whole post in capital.


#4. One question per thread. If you have more question then ask in different thread.


#5. If you know the answer or was able to solve it or know how to solve the issue then you are more then welcome to help. Don't make offtopic posting.


#6. If you are asking help or support regarding your hosting account, always make sure you include
Domain Name:
Support team member might request you to confirm you Email address associated to your account or client ID number. If we do, this will be communicated over private message. However, any and every support issues will only be answered via forum post.


Never post or give your username in this forum or to other users. We wont be responsible if any issue occurs because of that.


#7. Don't bump your thread or Send pm to support team while we are working on it. This wont make it faster. But might make it slower. We will go to them by the way they was received.


#8. Never use abusive language when asking for support.


#9. Help if you can or else leave it alone.


#10. Be kind and nice.


#11.Try to post a screenshot for your issue when ever it is possible.


#12. Please remember, this is a free service. While we do our best to help and respond as soon and fast as possible, not every time you will have instant response. Average resolution time is 48-72 hour with average response time could be as slow as 8 hours during certain time frame. However, that doesn't mean you won't solve your issue if we can within a minute of posting. We will always do our best to provide our best.


Always follow the forum guideline even if you are an support team member.