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Hosting => Webhosting Support => Topic started by: phanluchoa on September 18, 2020, 09:42:54 AM

Title: Support for free hosting account
Post by: phanluchoa on September 18, 2020, 09:42:54 AM
Hello,

At now, I check on my Dashboard I can't see any package of my hosting that I have created and wait for "Approve". Can you please check for me ? My email I use for create is: hoaplse151404@fpt.edu.vn and domain is: phanluchoafpt0310.tk

Thanks!
Title: Re: Support for free hosting account
Post by: SE-JAY on September 18, 2020, 08:15:48 PM
Hi. Should be all good to.

Patience is a great virtue. Your welcome email contains the standard setup time and instructions.
Title: Re: Support for free hosting account
Post by: phanluchoa on September 19, 2020, 10:41:11 AM
Why my SSL feature is disabled ??? (Details on attach file!)  :)

Title: Re: Support for free hosting account
Post by: phanluchoa on September 19, 2020, 11:10:29 AM
Also, can you send me the instructions to configure SMTP, POP3 or sth like this ? Thanks!
Title: Re: Support for free hosting account
Post by: SE-JAY on September 19, 2020, 07:00:46 PM
Why my SSL feature is disabled ??? (Details on attach file!)  :)


What's your domain name? The one posted at the beginning of the post doesn’t point to our server or name server. https://intodns.com/phanluchoafpt0310.tk

Smtp email information is available in your welcome email :)
Title: Re: Support for free hosting account
Post by: phanluchoa on September 20, 2020, 01:38:46 AM
I'm point to your IP Server:  (On attach file)

Title: Re: Support for free hosting account
Post by: SE-JAY on September 21, 2020, 02:39:58 PM
HEY!
Sorry for the delay in response. Been super packed. Quickly looked into the DA Management panel, looks like SSL installer is working now?

Can you please confirm? It was an error with the domain and DNS resolution.
Title: Re: Support for free hosting account
Post by: phanluchoa on September 24, 2020, 01:47:16 AM
Ok, but still now I can't use email to set mail on gmail service!

Here its error when I add mail! (On attach file)

Title: Re: Support for free hosting account
Post by: SE-JAY on September 24, 2020, 09:01:19 AM
Hello,
Safely assuming you have created DNS entry for "mail.yourdomain.com"? If not, feel free to simply use your domain.com for the server address.

If you are still facing error after that, try using SSL instead of TLS.
Title: Re: Support for free hosting account
Post by: phanluchoa on September 24, 2020, 10:22:00 AM
Can you send me again the information to setup email account ? Also how to setup dns entry of email ? Thanks!
Title: Re: Support for free hosting account
Post by: SE-JAY on September 24, 2020, 02:29:16 PM
Hi,
Honestly, it will be easier if you change the name servers to the one we provided :).

You can find a copy of the email within the client are -> on the top right corner, where your name shows, you will be able to find a copy of all the emails that were ever sent to you :).
Title: Re: Support for free hosting account
Post by: phanluchoa on September 26, 2020, 05:09:20 AM
Ok! Also can I ask do free hosting account support "ModSecurity" feature on domain ?

Thanks!
Title: Re: Support for free hosting account
Post by: SE-JAY on September 26, 2020, 03:15:35 PM
Hi,
Mod security is enabled by default for all the domains :)
Title: Re: Support for free hosting account
Post by: phanluchoa on September 27, 2020, 01:31:31 AM
You can see this video!

(https://modsecurity.page.link/bjYi)

Thanks!
Title: Re: Support for free hosting account
Post by: SE-JAY on September 27, 2020, 02:05:34 AM
Hi,
If you meant end user control, then no. It is not enabled for free hosting plans. Currently the rules are set globally.
Title: Re: Support for free hosting account
Post by: phanluchoa on October 01, 2020, 04:16:33 AM
Hello,

Do you support Cloudflare ? Do you support I configure DNS Domain to Cloudflare and after that I add IP or Nameserver of your service ?

Thanks!
Title: Re: Support for free hosting account
Post by: SE-JAY on October 01, 2020, 09:03:12 AM
Hi,
You can signup with cloudflare and point the A record back to us.

Just remember, if you add any subdomains, don't forget to create A record entry within CF. :)

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