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Author Topic: Can't login via FTP  (Read 3001 times)

Offline gwolf2u

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Can't login via FTP
« on: July 27, 2019, 02:43:06 AM »
Hey there,

So after the migration process, it seems I can't use FTP properly on both of my accounts.
Entered new IP address (142.54.180.147), logged in and it just fails to retrieve directory.
On DA file manager, all files are there though.

Accounts lilvncji & sbrmytyo
Note that on sbrmytyo I've also had to reset my pass in order to login and yeah I did try with new and old credentials to login.

Please advise.

Offline SE-JAY

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Re: Can't login via FTP
« Reply #1 on: July 27, 2019, 02:46:23 AM »
Hey there,

So after the migration process, it seems I can't use FTP properly on both of my accounts.
Entered new IP address (142.54.180.147), logged in and it just fails to retrieve directory.
On DA file manager, all files are there though.

Accounts lilvncji & sbrmytyo
Note that on sbrmytyo I've also had to reset my pass in order to login and yeah I did try with new and old credentials to login.

Please advise.

With your permission, am I allowed to create test ftp login under your account?
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Offline gwolf2u

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Re: Can't login via FTP
« Reply #2 on: July 27, 2019, 02:47:00 AM »
yeah
of course

Offline SE-JAY

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Re: Can't login via FTP
« Reply #3 on: July 27, 2019, 02:52:57 AM »
Just tried using a temporary login under test@g........com

And I was able to access.

Are you trying to access with your directadmin user id?
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Offline gwolf2u

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Re: Can't login via FTP
« Reply #4 on: July 27, 2019, 02:59:46 AM »
yes
this is what FileZilla shows

Offline gwolf2u

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Re: Can't login via FTP
« Reply #5 on: July 27, 2019, 03:05:41 AM »
also tried via https://app.buddy.works (used for GitHub integration with site) and same issue
connects, yet fails to get dir
tried even with my own test account now
same thing

Offline SE-JAY

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Re: Can't login via FTP
« Reply #6 on: July 27, 2019, 03:19:13 AM »
I was able to access using :

https://www.onlineftp.ch

Also,
Please try changing FileZilla from passive to active/port mode and let me know the results.
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Offline SE-JAY

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Re: Can't login via FTP
« Reply #7 on: July 27, 2019, 08:59:08 AM »
Hey bud, did it work?
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Offline gwolf2u

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Re: Can't login via FTP
« Reply #8 on: July 27, 2019, 10:49:46 AM »
not really
not working from PC no mater what I set on FileZilla
not even on Linux version of FileZilla

checked on old server and connects no prob
not sure how to detail more

Offline gwolf2u

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Re: Can't login via FTP
« Reply #9 on: July 27, 2019, 11:02:28 AM »
alright, turned on debugging and seems there is an issue with certificate or some sort (server side)
when retrieving directory, Filezilla does MLSD, that if passes over TLS (secured connection) is failing

this is the log when fails (explicit FTP over TLS selected on Filezilla - is by default)
Code: [Select]
Status: Disconnected from server
Status: Connecting to 142.54.180.147:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 10 of 50 allowed.
Response: 220-Local time is now 11:00. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER sbrmytyo
Response: 331 User sbrmytyo OK. Password required
Command: PASS **********
Response: 230-This server supports FXP transfers
Response: 230 OK. Current restricted directory is /
Command: OPTS UTF8 ON
Response: 504 Unknown command
Command: PBSZ 0
Response: 200 PBSZ=0
Command: PROT P
Response: 200 Data protection level set to "private"
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (142,54,180,147,140,8)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Connecting to 142.54.180.147:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 11 of 50 allowed.
Response: 220-Local time is now 11:01. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER sbrmytyo
Response: 331 User sbrmytyo OK. Password required
Command: PASS **********
Response: 230-This server supports FXP transfers
Response: 230 OK. Current restricted directory is /
Command: OPTS UTF8 ON
Response: 504 Unknown command
Command: PBSZ 0
Response: 200 PBSZ=0
Command: PROT P
Response: 200 Data protection level set to "private"
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (142,54,180,147,140,46)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

while disabled secure connection
Code: [Select]
Status: Disconnected from server
Status: Connecting to 142.54.180.147:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 16 of 50 allowed.
Response: 220-Local time is now 11:02. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER sbrmytyo
Response: 331 User sbrmytyo OK. Password required
Command: PASS **********
Response: 230-This server supports FXP transfers
Response: 230 OK. Current restricted directory is /
Command: OPTS UTF8 ON
Response: 504 Unknown command
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Status: Directory listing of "/" successful

 

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